Case of the "Southern Hospitality Fail"

And, here I thought New Yorkers were rude...


I was doing a little research on a restaurant that I wanted to write a blog review on. I've heard really good things about their food, atmosphere, service, etc. They just had an over all A+. The problem was that I couldn't find any other way there to try them out for myself because I don't drive. Then, I had a bright idea. I could just call the restaurant to see if they knew of any buses that stopped close to them. I mean they would give driving directions to a customer that needed to find their way there. Plus, this is the South, so I figured they would be as sweet as the tea... right? 


That brings us to the case of the Southern Hospitality Fail.


Case: Yankee with a Southern Heart v. Foster's Market, 2012
Crime: Failure to maintain Southern Hospitality
Charge: Misdemeanor
Arrest: Pending


Sunday, March 25, 2012


3:35 p.m.- YWASH Called Foster's Market to inquire about a way to reach their establishment by public transportation. Employee answers, hears question, then hangs up on caller without warning.


3:39 p.m.- YWASH Calls Foster's Market back, because there must have been a bad connection. Employee answers and hangs up on caller, again.


4:07 p.m.-YWASH Emails president of Foster's Market, Foster's General Manager Sera Cuni and Customer Service to apprise them of the ill treatment of customer that calls in for help.

__________________________________________________

Update:


Even though this could have been a fail on the employee of Foster's Market (it very well may have been a bad phone connection... who knows?), I am happy to say that Foster's Market has a great general manager Sera Cuni. Not only did she not pass the buck onto the employee, "I apologize for the inconvenience, and certainly it is not our policy, we would NEVER treat a customer that way!! Please give us another try and come in and visit." Ms. Cuni was kind, courteous, and professional when handling this case. She apologized to me, was quick in responding, kept in touch and offered to help me in anyway she could. 


I look forward to visiting Foster's soon, and giving a review of the service, food and atmosphere in person. Southern Hospitality has prevailed!!!

Foster's Market on Facebook

Courtesy of Foster's Market

Yankees' Delight in Dixieland

My little sister made the move below the Mason-Dixon line!!! Again...

Porsha and Me at River City Cafe in Surfside Beach, SC

This is not my sister's first time moving to the south, so I wanted to know why the south had such a hold on her. "I can't say it's the weather because it's WAY too hot here for my thick New York blood", Porsha quips, but then went on to divulge her delight in North Carolina in all seriousness:

"Honestly it's the convenience of living in the best of both worlds. You have mountains, which are a lot like being in the Catskills of NY. And, you have the ocean,which we have to drive through three states to get to. Plus, I just feel that life is so much easier and laid back in the south. For instance, I've only been here [vacationing] for two weeks, and I already have a job! In NY I would have been pounding the pavement for days, weeks, or even months, before I found a job. But, don't get me wrong, I LOVE and I'm very proud of my home and heritage. However, I still desire the simple pleasures a life in the south can provide; good food, sunshine even on a bad day, walking down the street without getting a crick in my neck. Those are just a few of the things that keep me coming back to NC."

I too LOVE living conveniently between two very different worlds, and Porsha and I had a great time exploring one of those worlds this past spring break week.

Myrtle Beach Boardwalk

Ewww...Jellyfish on Surfside Beach, SC

No matter what pet-peeves I have about the differences between the north and the south, the LOVE I have developed for my new home far out weighs a few negatives. My yankee heart has found delight in dixieland.

I know this song has nothing to do with moving, but this is one of my and Porsha's favorite songs:

Dixie Chicks-Landslide